Effective Date: 04 Jan 2026
At MyOradent, your satisfaction is our priority. We understand that switching to tooth powder is a new experience, which is why we proudly offer a 30-Day Happiness Guarantee.
1. 30-Day Happiness Guarantee
We want you to feel confident trying MyOradent. If you are not completely satisfied with your purchase for any reason, you may request a refund within 30 days of delivery.
Simply contact our support team, and we’ll make it right.
2. Eligibility for Refunds
You are eligible for a refund if:
- Your request is made within 30 days of receiving your order
- The product was purchased directly from MyOradent’s official website
✔ You may request a refund even if the jar has been opened or used
✔ Only one refund per customer/order is allowed
3. Non-Refundable Items
The following items are not eligible for refunds:
- Orders placed through third-party retailers or marketplaces
- Products damaged due to misuse or improper storage
- Orders requested for refund after the 30-day period
4. How to Request a Refund
To initiate a refund, please contact us with your order details:
Email: support@myoradent.com
Phone / WhatsApp: +1 (214) 286-9397
Please include:
- Your order number
- Reason for the return (optional but appreciated)
Our support team will respond within 1–2 business days.
5. Returns Process
In most cases, you do not need to return the product. Once your refund is approved, it will be processed to your original payment method.
If a return is required, our team will provide you with return instructions.
6. Refund Processing Time
- Approved refunds are processed within 5–7 business days
- Depending on your bank or payment provider, it may take additional time for funds to appear in your account
7. Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue. We will gladly offer a replacement or full refund at no additional cost.
8. Shipping Costs
- Original shipping fees (if any) are non-refundable
- Free shipping promotions are not eligible for cash reimbursement
9. Policy Updates
MyOradent reserves the right to update or modify this policy at any time. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions about returns or refunds, our team is here to help:
Email: support@myoradent.com
Phone / WhatsApp: +1 (214) 286-9397